REFUND/Cancellation POLICY

Cancellation/refund policy for a public course

• Cancellation more than 14 working days before the event: 80% refund less booking fee
• Cancellation less than 14 working days, but more than 3 working days: 50% refund less booking fee
• Cancellation less than 3 working days, no refund

Substitution: If, after booking an event you are unable to attend, you are welcome to nominate someone else to attend in your place at no additional cost. Please advise substitutions in writing.

Cancellation/refund policy for workplace or organisation course

• Cancellation more than 14 working days before the event: 50% refund less booking fee
• Cancellation less than 14 working days : no refund