Cancellation more than 14 days before the event: 100% refund
Cancellation less than 14 days, but more than 3 days: 80% refund
Cancellation less than 3 days, no refund
Substitution: If, after booking an event you are unable to attend, you are welcome to nominate someone else to attend in your place at no additional cost. Please advise substitutions in writing.